Support
Welcome to SoftChalk Support Services. At SoftChalk, we believe that providing superior support to our customers is a top priority. Support for LessonBuilder is available through our website and by email.
User Guide & Installation Guide
LMS Integration Guides
Older User Guides
Blackboard Building Block
SoftChalk LessonBuilder V5 includes a new publish feature that works with the Blackboard Academic System LMS. Organizations using the Blackboard Academic System (versions 6, 7,8 or 9) may download and install the SoftChalk Publish Building Block for use with SoftChalk V5. Download the SoftChalk Publish Building Block for Blackboard Academic System.
Support via Email
If you need additional assistance installing or using our products, email support is available. Support questions should be emailed to help@softchalk.com.
SoftChalk will try to provide a response to your email within 24 hours of receipt, excluding weekends and U.S. holidays.
When submitting a support question by email, please be as detailed and specific as you can. In addition to the description of your problem, include information about the computer platform you are using (Windows 2000, NT, XP; Macintosh OSX).
Updates and Patches
If you are online when you start SoftChalk, your software will automatically check the SoftChalk server for updates. If updates are found, you will be prompted to download the updates. If you choose not to update, you will be prompted again the next time you are online when you start SoftChalk. If you are not online when you start SoftChalk, don’t worry. SoftChalk allows you to work whether you are online or offline. And the next time you are online and start LessonBuilder, you'll have the opportunity to install the latest updates.
At SoftChalk, we continually make improvements to SoftChalk LessonBuilder. The SoftChalk update feature will keep you current with all of the latest features and patches.
