Support
Welcome to SoftChalk Support Services. At SoftChalk, we believe that providing superior support to our customers is a top priority. Support for LessonBuilder is available through our website and by email.
Support Resources on the Web
The following documentation resources are available for your use:
- LessonBuilder 4 User's Guide (2MB pdf)
- LessonBuilder 4 Installation Guide (175Kb pdf)
- Blackboard Integration Guide (84Kb pdf)
- WebCT Integration Guide (435Kb pdf)
- Angel Integration Guide (60Kb pdf)
- Desire2Learn Integration Guide (65Kb pdf)
- Moodle Integration Guide (90Kb pdf)
- LessonBuilder (ver 3) User's Guide (763Kb pdf)
- LessonBuilder (ver 2) User's Guide (626Kb pdf)
- LessonBuilder (ver 1) User's Guide (523Kb pdf)
Support via Email
If you need additional assistance installing or using our products, email support is available. Support questions should be emailed to help@softchalk.com.
SoftChalk will try to provide a response to your email within 24 hours of receipt, excluding weekends and U.S. holidays.
When submitting a support question by email, please be as detailed and specific as you can. In addition to the description of your problem, include information about the computer platform you are using (Windows 2000, NT, XP; Macintosh OSX).
Updates and Patches
If you are online when you start SoftChalk, your software will automatically check the SoftChalk server for updates. If updates are found, you will be prompted to download the updates. If you choose not to update, you will be prompted again the next time you are online when you start SoftChalk. If you are not online when you start SoftChalk, don’t worry. SoftChalk allows you to work whether you are online or offline. And the next time you are online and start LessonBuilder, you'll have the opportunity to install the latest updates.
At SoftChalk, we continually make improvements to SoftChalk LessonBuilder. The SoftChalk update feature will keep you current with all of the latest features and patches.
